Troubleshooting

Submit a Trouble Ticket

If you are having computer trouble, please call 781-618-7438, or
e-mail helpdesk@whrsd.org.

Frequently Asked Questions

1. Cannot log on. (Often an incorrect password error)

  • Are you typing in your username as lastname.firstname and not reversed?
  • Is the caps-lock key accidentally pressed down?
  • Did you enter the correct password?
  • Did you select the correct domain to log on to? (i.e. WHRSD)
  • Is the blue network cable connected to the computer? All network cables are blue and should be easy to locate.
  • Is the network cable connected in the right spot? Check the connection to see if there is a green light showing, to show that a network connection is available and working.

2. Cannot access internet.

  • Is the network cable plugged into the back of the computer? On all computers in the district, the network cables are blue.
  • Are you using a valid Internet address?

3. Cannot access web e-mail.

  • To be sure that you are accessing your e-mail correctly, check the directions for Web E-mail Access, or check out the Web E-mail Troubleshooting.
Website by SchoolMessenger Presence. © 2019 West Corporation. All rights reserved.